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We ship seeds throughout Europe. Some countries outside of Europe are excluded. Please contact us via email if you are unsure, and we will confirm whether we can ship seeds to your country. Sanya Sativa Seeds reserves the right to refuse international shipments without providing a reason.

We cannot be held responsible for individuals acting in violation of their national laws, nor do we encourage such actions.

Refer to the shipping information page for more details.

1. Browse and select the items you wish to purchase.
2. Add items to your shopping cart using the “Add to Cart” button, selecting amounts as needed.
3. Click “Check Out.”
4. Follow the instructions on the payment page.

An account is required to place an order. If you are not registered, [click here] to complete this step.

When you place an order, you will receive a confirmation email containing your order number and a summary of the ordered items. If you have questions about your order, please quote your order number when contacting us.

Once your order is shipped, we will send you an email with your tracking reference.

We process orders within one business day after payment is received. Once an order is in preparation, it cannot be modified.

If you need to make changes, please contact our Support department as soon as possible. While we will try to accommodate your request, changes cannot be guaranteed.

Yes! Visit your “Order History” in “My Account” and click on the “Reorder” button next to the desired order.

You can add more products, change the payment method, or proceed directly to checkout.

Cancellation depends on the status of your order:

• Order pending payment: If payment has not been made, no action is needed to cancel the order.
• Order paid and in preparation: Contact us immediately at support@sanya-sativa-seeds.com (form at contact page), providing your order number and details of the items to be canceled.
• Order shipped: Cancellations are not possible. You will need to return the order to request a refund.

We offer several payment options:

• Visa & Mastercard (coming soon)
• Sofortbanking (coming soon)
• Bancontact (coming soon)
• Bank transfer
• Bitcoin (coming soon)
• Cash (for in-person collection only)

Please follow the instructions provided during checkout for your chosen payment method.

Sanya Sativa Seeds will not appear on your credit card statement or bank transactions.

All charges will be listed under our commercial name:
SSBS TRADING

Payments made online with a credit card are processed in Euros (€). While prices may also be displayed in other currencies, please note that the final amount may vary due to your bank’s exchange rates and potential fees.

Currently, we do not accept payments via PayPal. PayPal’s policies prohibit the use of their service for the products we sell.

However, we are confident that our other payment options will meet your needs.

We do not accept cheques of any kind.

We do not accept money orders.

Unfortunately, we do not currently offer the option to pay upon delivery of your order.

Yes, here are ways to receive discounts at Sanya Sativa Seeds:

• Subscribe to our newsletter to receive a discount code.
• Orders over €500 automatically receive a 5% discount.
• Orders over €1,000 automatically receive a 10% discount.
• Orders over €1,500 automatically receive a 15% discount.

Orders typically take 3 to 15 working days to arrive after shipment.

No, postage is charged separately and depends on the order size and destination. For more details, visit our Shipping page.

Yes, tracking is available with registered shipping. Once your order is shipped, you will receive an automated email with tracking details. Tracking updates may take time, but orders are often delivered before the tracking information is fully updated.

We use plain, padded envelopes with no external indication of contents or company name.

The only visible information is the delivery address.

Orders are generally shipped within 24 hours of receiving payment.

We ship Monday through Friday, excluding public holidays.

Orders placed after 15:00 on Friday are usually shipped the following Monday.

We ship to most countries worldwide, except the following:

• Bulgaria
• Norway
• Turkey
• Israel

Shipping costs depend on the delivery destination and the shipping method chosen.

Shipping charges are displayed during checkout.

No, we only ship to physical residential addresses.

We do not deliver to P.O. Boxes, public places, Packstations, relay points, cargo forwarding companies, or similar addresses.

Customs inspections are always possible.

While we ship to your country, we cannot provide information on the legal status of our products in your region.

Customers are responsible for researching local laws before ordering. We are not liable for issues caused by customs seizures.

For registered shipping, a signature is required. If no one is available to sign, the courier will leave a note with instructions for re-delivery or collection. If the parcel is returned to us, we will contact you.

If your parcel has not arrived within 15 business days after shipment, please contact our Customer Service team for assistance using form on Contact Us page.

We cannot confirm the legality of our products in every country. It is your responsibility to research local laws before placing an order. Sanya Sativa Seeds is not liable if your parcel is intercepted due to local regulations.

In Europe, it is legal to own, buy, and sell cannabis seeds. However, germinating and cultivating seeds is illegal in many countries. Our seeds are sold as souvenirs or for collection purposes in regions where germination is not permitted.

While we sell seeds as souvenirs, if germination is legal in your country, you can find germination instructions in our article: “Sprouting Cannabis Seeds.”

In regions where germination is legal, contact us within 90 days of purchase with the following details:

• Order number
• Number of seeds and strains that failed to germinate
• Germination method used
• Supporting photos

We will forward the information to the breeder, and the issue will be reviewed on a case-by-case basis.

When stored properly in a refrigerator, seeds can last up to a decade. Seeds stored at room temperature may have a shorter lifespan.

Seeds should be stored in a cool, dry place. Avoid fluctuations in temperature and humidity. Clearly label storage containers with the strain name and date.

To request a refund, follow these steps:

1. Contact us at support@sanya-sativa-seeds.com (contact form) to inform us about your return.
2. Return the parcel and its contents to the address provided by our team.
3. Once we receive your returned parcel, we will process your refund.
   • Note: Bank details may be required if refunds cannot be processed to the original payment method.
   • Bitcoin and cash payments will only be refunded via bank transfer.

Processing refunds may take up to 14 days. Opened goods can also be returned within the scope of the right of withdrawal, though compensation for loss in value may apply.

If your order is missing items:

1. Contact us at support@sanya-sativa-seeds.com (contact form) within one week of delivery.
2. Provide your order number and include a photo of the parcel contents along with your order number written on a piece of paper.

If any items in your order are damaged:

1. Contact us [email protected] (contact form) to report the issue.
2. Send us a photo clearly showing the damaged item, along with a note displaying your order number.

Each issue is resolved on a case-by-case basis.

If you experience issues with our website, ensure that cookies are enabled in your browser. This is essential for placing products in your shopping cart.

If the issue persists, try the following solutions:

• Disable your firewall.
• Clear your browser’s cookies and cache.
• Use a different browser or Wi-Fi network.
• Reboot your device or try accessing the site from another device.

Alternatively, you can use a VPN to change your location instantly. Here is an affiliate link (special offer link). With this link, you can test the VPN for free to see if this will solve the problem.

Your personal details are required to process and deliver your order. They are never shared with third parties or used for any purpose beyond fulfilling your order.

Your personal information is kept confidential and used only for order processing or necessary communication.

If you wish to delete your account, contact our customer service team through the form on Contact Us page.

Creating an account is quick and easy!

Click on “Sign In/Log In” at the top of our website, then select “Register” and follow the instructions. Your account will be ready in less than two minutes.

Yes, you can update your contact details by visiting the “Personal Information” section of your account.

An account is not mandatory; you can use Guest Checkout.

However, having an account ensures easier tracking and access to your order history.

If you wish to delete your account, contact us once your order has been received.

Please note:

• Due to German tax regulations, we are required to retain financial records for up to 7 years.
• If you delete your account, only non-identifying order details will remain in our records (e.g., items purchased and prices).

If you’ve forgotten your password, enter your registered email address on the login page. We’ll send you instructions to reset your password.

Ensure cookies are enabled in your browser settings. This allows our website to function properly. For specific instructions, refer to your browser’s privacy settings.

We welcome creative individuals who want to contribute unique content related to cannabis, including cultivation, travel, cooking, medicinal applications, and lifestyle topics. Contact us to discuss collaboration opportunities.

Please note: We do not accept third-party blog articles or links from marketers.

Advertising is not available on our site at this time.

While we occasionally include free items with purchases, you can find seeds and merchandise on our site at reasonable prices. We also run giveaways and promotions through our social media pages and newsletter, so subscribe to stay updated.

Our affiliate program (coming soon) is simple:

• No website is required, but having one is beneficial.
• Promote our products through search engines, forums, or by sharing your affiliate link.

Earn 15% commission on product sales (excluding VAT) through your unique affiliate link.

After registering a customer account, log in and apply for an affiliate account. Once approved, you’ll receive confirmation and can start sharing affiliate links.

Affiliate payments are made via bank transfer in Euros (€).

• Minimum balance for payout: €100.
• Payments are processed shortly after the end of the month.

We respond to emails in English, German, and Dutch.

Check your spam folder to ensure our replies haven’t been flagged.

We aim to respond to emails within 24 hours during business days. Emails sent over the weekend are typically answered on Monday.

If you have questions, feedback, or complaints about our products or service, please email us. Your input is valuable and helps us improve.